Returns & Exchanges
At Waters, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it’s a change of heart or a defective product, our team is here to ensure a smooth and transparent resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Prepare Your Package
Securely pack your items in their original boxes to prevent damage during transit and drop the package off at any authorized shipping carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing